HDMS - Help Desk Management System
 Arithmos' Help Desk Management System is a helpdesk and ticketing platform designed to streamline the management and reporting of customer support requests. HDMS enables organisations to provide professional and cost effective help desk support to their user base.
Using an intuitive interface the help desk operators can log, track and report all incoming telephone support calls. HDMS enables customers to log and manage requests online; reducing support calls and increasing helpdesk productivity.
Benefits for your company:
The HDMS tracking and management provides a professional tool to increase the customer support experience
Centralisation of all support requests.
Improved helpdesk organization
Operators do not need to be on site and manage requests in any part of the world
The automation of the ticket status via e-mail progress reduces support calls
Reduced support calls requiring operator involvement due to F.A.Q. section
Easy to recognise an application or product needing improvement due to call analysis features
Reporting section provides statistics and graphs concerning the type, frequency and management, to enhance the quality of support services
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